Return and Warranty Policy
Chuong Bao accepts returns/exchanges within 14 days from the date the customer receives the goods for cases meeting the conditions below.
1. Cases eligible for return or exchange
- Incorrect product delivered.
- Incorrect version or classification ordered.
- Missing products or accessories included in the product set.
- Product has technical defects.
- Product damaged during transit.
- Product does not match the official information published at the time of purchase.
After checking the actual condition, handling options may include: supplementing missing parts, exchanging the product, repairing, receiving the returned item and refunding, or another suitable plan agreed upon by both parties.
2. Cases not applicable for return/exchange due to change of mind
Chuong Bao does not accept returns/exchanges simply because the customer changed their mind, no longer needs the item, ordered by mistake, or selected the wrong product if the product was delivered correctly, matched published information, and has no defects attributable to the seller.
Customers should carefully check the model, power source, operating distance, installation environment, and compatibility before placing an order.
3. Product condition upon return
Customers need to keep the product, accessories, packaging, documents, and accompanying gifts in the best possible condition.
Wrong delivery unopened
If wrong delivery can be identified without opening the box, the product should be kept with its original stamps, seals, or packaging intact.
Defects discovered only after opening
Reasonable opening of the box to check for technical defects does not automatically void the right to return/exchange or warranty.
Returned products should not have conditions caused by the customer such as:
- Missing accessories due to loss.
- Unauthorized disassembly, repair, or structural alteration.
- Drops, water ingress, or impacts outside of allowed usage conditions.
- Incorrect power connection or use contrary to instructions.
- Soiled or damaged to the extent that the original condition cannot be determined.
4. Return/Exchange request process
Step 1
Contact Chuong Bao and provide the order code.
Step 2
Describe the product, the defect encountered, and send images/videos if available.
Step 3
Wait for confirmation of receipt and instructions on how to send the product.
Step 4
Chuong Bao checks and notifies the handling plan.
Customers should contact us before sending the product themselves to avoid loss or missing information for comparison.
5. Return/Exchange costs
If the cause is due to a product defect, wrong delivery, missing items, product not matching published information, or an error attributable to Chuong Bao, the seller bears reasonable shipping costs related to the return/exchange.
6. Warranty
The warranty period and form for each product or SKU are published on the product detail page and apply according to the product the customer purchased.
After the initial return/exchange period, products still within the warranty period will be received under the warranty conditions of that product.
7. Receiving address
205/8 Phan Van Han, Gia Dinh Ward, Ho Chi Minh City
Warranty/Return Hotline: 0888762868
Email: info.phantinh@gmail.com