Payment, Order Cancellation and Refund Policy
ChuongBao.com publicly discloses payment methods and the amount to be paid for customers to review before confirming their order.
1. Payment Methods
Cash on Delivery
Customers pay the shipping carrier upon receiving the order via COD.
Bank Transfer / QR
Customers make a bank transfer or scan the QR code according to the information displayed at checkout.
Automatic Confirmation
The website may use SePay to support reconciling and confirming bank transfer transactions.
2. Payment Confirmation
For bank transfers or QR codes, customers need to transfer the exact amount and include the order content/code provided by the system.
Orders are only recorded as paid when the transaction is confirmed by the bank, payment system, or authorized personnel.
3. Payment Safety
Do Not Share OTP or Bank Passwords
ChuongBao.com does not require customers to send bank passwords, PINs, or OTP codes.
If you receive any unusual requests, please stop the transaction and call 0888762868 for verification.
4. Order Cancellation
Customers can request order cancellation before the order is handed over to the shipping carrier.
If the order has already been handed over, ChuongBao.com will check the actual status before confirming cancellation eligibility or processing options.
5. Refunds
When a refund request is confirmed as valid, ChuongBao.com will process the refund using a suitable method, prioritizing the original payment method when possible.
ChuongBao.com will execute the refund within a maximum of 07 working days from the time the refund plan is confirmed and all necessary refund information is available.
The actual time funds are credited to your account may depend on the bank or intermediary payment provider.
Consumer refund or transaction termination rights granted by law remain applicable and are not restricted by this policy.
6. Invoices and Documents
Invoices and transaction documents are issued in accordance with legal regulations and the customer information provided.
Customers must provide accurate invoice issuance information prior to release when the invoicing process requires it.
7. Payment Support
Hotline: 0888762868
Email: info.phantinh@gmail.com