Purchase Terms and General Trading Conditions
These terms apply when customers access, select products, and place orders directly on Chuong Bao.
1. Product Information
Chuong Bao strives to clearly publish necessary information for customers to consider before purchasing, including:
- Product name.
- Images.
- Brand and model/product code when available.
- Classification or SKU.
- Selling price.
- Main specifications and features.
- Condition and warranty policy.
- Important instructions or warnings when needed.
Images may have minor differences due to lighting, screens, or manufacturer packaging changes, but must not be used to conceal important characteristics of the product.
2. Pricing and Costs
The selling price is displayed on the product page and at the order confirmation step. Shipping fees or other charges, if any, must be displayed or notified before the customer completes the order.
3. Ordering Process
Step 1
Select product, classification, and quantity.
Step 2
Check the shopping cart.
Step 3
Enter receiving information.
Step 4
Select payment method.
Step 5
Review products, price, fees, and receiving information.
Step 6
Confirm order.
Customers are facilitated to check and edit transaction information before confirming the order.
4. Order Acceptance
The website recording the order indicates the customer's purchase request. Chuong Bao may contact to confirm information, inventory, address, or necessary conditions before delivery.
If the order cannot be fulfilled due to out-of-stock items, data errors, or other reasonable causes, Chuong Bao will notify and process any received funds, if applicable.
5. Customer Rights
- To be provided with necessary information before purchasing.
- To receive the exact ordered product.
- To have appropriate warranty and return policies applied.
- To have personal data protected.
- To provide feedback, file complaints, and request resolution when rights are affected.
6. Customer Responsibilities
- Provide accurate receiving information.
- Check order information before confirmation.
- Pay according to the chosen method.
- Use products according to instructions.
- Do not take advantage of the website to commit fraud, sabotage, or illegal acts.
7. Responsibilities of Chuong Bao
- Provide information within our control accurately and clearly.
- Receive and process orders.
- Perform after-sales obligations.
- Protect customer information.
- Receive feedback and complaints.
8. Changes to Terms
When terms are updated, the new version and application time will be published on the website.
Modifications must not be used to reduce rights arising from orders confirmed prior to the effective date of the new version, except as otherwise provided by law or legal agreement.
9. Applicable Law and Disputes
Transactions on Chuong Bao are governed by Vietnamese law. The parties prioritize resolving disputes through negotiation before using other dispute resolution methods in accordance with the law.