Delivery and Inspection Policy
Chuong Bao delivers through shipping partners suitable for the region, product, and delivery method chosen by the customer.
1. Delivery scope
Chuong Bao delivers to areas supported by the shipping partners. Some remote areas, islands, restricted delivery areas, or products with special characteristics may be subject to different delivery times and conditions.
2. Shipping fees
Shipping fees are determined based on the delivery address, order weight/dimensions, delivery method, and the shipping partner's policy.
Shipping fees and the total amount to be paid must be displayed or notified to the customer before completing the order.
3. Delivery time
Estimated delivery time depends on the receiving area and the shipping partner. Actual time may vary due to holidays, weather, shipping incidents, delivery areas, or other objective reasons.
4. Responsibility to provide delivery information
- Provide the correct full name of the recipient.
- Provide a contactable phone number.
- Enter the delivery address fully and accurately.
- Contact early if information needs to be changed before the order is handed over to the shipping partner.
5. Inspection upon receipt
Inspection depends on the shipping partner's policy
Chuong Bao cannot guarantee that every partner or every delivery method allows opening the package before receipt.
If the shipping partner allows inspection, customers should check:
- Correct product and quantity.
- Correct model or classification ordered.
- External condition of the product.
- Signs of dents, breakage, or unusual damage.
Inspection does not mean installation or trial use of the product, unless otherwise agreed.
If the shipping partner does not allow opening the package before receipt, customers should continuously record a video of the unboxing process for easy comparison when needed.
6. Incorrect, missing, or damaged goods
Customers should contact Chuong Bao within 48 hours of receipt if they discover:
- Incorrect product delivered.
- Missing products or accessories.
- Dented, broken, or damaged goods during transit.
- Product condition does not match the ordered item.
The 48-hour milestone is intended to support fast verification with the shipping partner, and should not be construed as automatically forfeiting the customer's warranty, return, or other legal rights.
7. Unsuccessful delivery
If the recipient cannot be contacted, repeatedly reschedules, or refuses delivery without cases of incorrect/defective goods, Chuong Bao may contact to confirm redelivery or cancel the order.
8. Contact support
Hotline: 0888762868
Email: info.phantinh@gmail.com